![]() We grade the cover (sleeve) and vinyl (record) separately, so you know what you’re getting. All packaging materials we receive are re-used for postage, recycled (plastics only), or composted in our garden. Please let us know if you'd rather not receive your record in a plastic sleeve. These are are not intended to be single-use plastic, but are intended to provide long-term archival protection for your records, so they last a lifetime, if well cared for. Seriously damaged or missing inner sleeves will be replaced with poly-lined paper sleeves. All records come in a sturdy, clear, 90 microns CPP plastic sleeve. Our hope is that you'll take them home and love them for life. It's our preference to stock well made, second-hand records, and those made from recycled or bio-plastic content, where possible. Of course, the elephant in the room is that you're buying plastic. All packaging materials can be composted in your home compost system, recycled, or used as sheet mulch. We use brown paper tape and eco-shipping labels. Orders are packed using a protective cardboard mailer, or re-used cardboard boxes. Where extra padding is needed, we use compostable honeycomb wrap, re-used bubble wrap, recycled brown paper, or re-used clean paper. ![]() Please note, postage is currently slower than usual, due to COVID19. The delivery time will vary depending on your location. Please check your Australia Post Network for actual delivery times and allow extra time for delivery at busy times, like Christmas. If you require a parcel urgently, please let us know and we will endeavour to send it out within 24 hours. ![]() Express post parcels will generally be received between 1-2 days after shipping. Orders to New Zealand will take 6+ business days after shipping. Your order will be shipped within 3 business days, unless we are exceptionally busy. All parcels are sent via Australia Post and if you're outside Tasmania will usually take between 5-6 days after shipping, to reach you. Please contact us if you require this service. Insurance is available on all parcels over $100, for an additional fee. Tracking is included on all items posted. We will contact you if an additional shipping payment is required for your order. Postage options will be offered to you at checkout. We'll contact you to confirm delivery costs and any additional payment required. Large/heavy parcels may incur an additional shipping fee. Local Pick-upis FREE and contactless, from our store during opening hours. Standard shipping is FREE for all orders within Australia over $150. Express shipping to mainland Australia is $18. Standard postage to mainland Australia is $12. Standard postage within lutruwita/Tasmania is $8 - Express postage within lutruwita/Tasmania is $14. You can return an item that is unwanted for a refund but you will be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty.What does shipping cost? We have a range of options for shipping and delivery: We will refund the same means of payment as you used to make your purchase.ĭue to inventory and accounting purposes, we do not exchange items received for different items than originally purchased. If you return a high-value item, we recommend you use a recorded delivery service. It is your responsibility to ensure safe return of the item(s) to us. You will be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty. When we receive it, you will be refunded the price of the item(s) within 14 days. Once you have cancelled the order, you must send the parcel back to us within 14 days. You can cancel/request a refund of your order within 14 days of receiving it by contacting us by email. REFUND POLICY: (not for Ticket Sales as these are final and non-refundable) ![]() Goods that are faulty or sent in error must be returned to Crash Records Limited, 35 The Headrow, Leeds, LS1 6PU within 7 working days of the item being received by the customer.
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